AUSTRALIA's biggest caravan club has joined forces with the Caravan
Council of Australia to help caravanners seeking advice.
The Australian Caravan Club (ACC) said the signing of a memorandum of
understanding would provide "substantial support" for the club and its
4400 members in areas of RV construction, compliance and maintenance.
One of the nationwide not-for-profit RV club's objectives is to ensure members can be provided with general advice on the construction and
maintenance of their RVs.
Meanwhile, the caravan council focuses primarily on RV compliance,
safety, quality and manufacturing issues.
In a joint statement, ACC chairman Craig Humphrey and caravan council
general manager Colin Young said they were pleased to join forces.
"This arrangement builds on the existing avenue for advice already
available to our members for basic maintenance and technical tips," Mr
Humphrey said.
Members are allowed to have
more direct access to a
qualified engineer
|
"The memorandum of understanding allows our members seeking more in-depth
advice on the construction and maintenance of their RVs to have direct
access to a qualified engineer."
Mr Humphrey said it also allowed the club to use the caravan council's
technical and other articles.
"Every now and then, we hear of an RV that has been manufactured with a
major defect and that is not Australian Design Rules compliant," he said.
"Under the arrangement, our club may refer a member to the caravan council
when their endeavours to resolve a dispute with an RV dealer or
manufacturer have been exhausted."
Mr Young said that if the club considered a member might benefit from the
provision of an engineering assessment of the affected RV, one would be
provided.
"If the defect is assessed as a significant compliance, quality or build
safety issue at the point of manufacture, the caravan council will refer
the member to a solicitor for a 30-minute free consultation on the options
available to them for remedy," he explained.
The scheme will run for 12 months when both parties will have the option
to renew the arrangement for a further year.
Mr Humphrey and Mr Young said their organisations looked forward to a
"rewarding and fulfilling" year ahead working together for the benefit of
all RVers, not just members of the Australian Caravan Club.
