Compliance and enforcement priority
ACCC wants feedback on new 'vans
'Please take time"
Have your say
AUSTRALIANS who have recently bought a new
caravan are being urged to take part in an Australian Competition and
Consumer Commission survey about possible consumer law issues in the
The ACCC has received more than 1300 reports about the caravan industry
over the past five years.
Common complaints include retailers selling new caravans that do not meet
consumer guarantees, and faults leading to disputes between manufacturers
and retailers about which party is responsible for the cost of repairs.
""We are looking for further information from consumers and industry about
the issues they have had with their caravans and their experience trying
to get their concerns fixed." ACCC deputy chair Delia Rickard said.
"This information will help to inform our future
work, including possible enforcement action."
The ACCC has published separate surveys for purchasers and retailers of
The purchaser survey (click
here) focuses on the sales process and whether consumers
had any subsequent faults with their new caravans, and if so, whether they
were able to have these resolved under the warranty or the consumer
guarantees under the Australian Consumer Law.
The retailer survey (click
here) focuses on any disputes with consumers about
warranties and consumer guarantees, and whether retailers have had any
indemnification disputes with manufacturers.
Both surveys are available at the ACCC consultation hub and will remain
open until December 10 this year.
"If you are a retailer of new caravans or a consumer who has purchased a
new caravan, please take the time to complete the survey," Ms Rickard
"Empowering consumers and improving industry compliance with consumer
guarantees, with a focus on high value goods including motor vehicles and
caravans, is a current compliance and enforcement priority for the ACCC."
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