NOVEMBER 2021

Compliance and enforcement priority

ACCC wants feedback on new 'vans

Delia Rickard: 'Please take time"

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AUSTRALIANS who have recently bought a new caravan are being urged to take part in an Australian Competition and Consumer Commission survey about possible consumer law issues in the industry.

The ACCC has received more than 1300 reports about the caravan industry over the past five years.

Common complaints include retailers selling new caravans that do not meet consumer guarantees, and faults leading to disputes between manufacturers and retailers about which party is responsible for the cost of repairs.

""We are looking for further information from consumers and industry about the issues they have had with their caravans and their experience trying to get their concerns fixed." ACCC deputy chair Delia Rickard said.

"This information will help to inform our future work, including possible enforcement action."

The ACCC has published separate surveys for purchasers and retailers of new caravans.

The purchaser survey (click here) focuses on the sales process and whether consumers had any subsequent faults with their new caravans, and if so, whether they were able to have these resolved under the warranty or the consumer guarantees under the Australian Consumer Law.

The retailer survey (click here) focuses on any disputes with consumers about warranties and consumer guarantees, and whether retailers have had any indemnification disputes with manufacturers.

Both surveys are available at the ACCC consultation hub and will remain open until December 10 this year.

"If you are a retailer of new caravans or a consumer who has purchased a new caravan, please take the time to complete the survey," Ms Rickard said.

"Empowering consumers and improving industry compliance with consumer guarantees, with a focus on high value goods including motor vehicles and caravans, is a current compliance and enforcement priority for the ACCC."

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