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DECEMBER 2019
     

 


More than its fair share of dishonest operators'Carravan damp

COUNCIL BLASTS INDUSTRY ETHICS

'There have been, and still are, serious problems'

By Dennis Amor
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SHIFTY caravan manufacturers have come under fire from the founder of the independent Caravan Council of Australia.

General manager Colin Young claims the multi-billion dollar industry still has more than its fair share of dishonest operators willing to leave unhappy customers in the lurch.

"No one can honestly deny there have been
and still are serious problems in the industry, as confirmed by the large number of complaints and litigation cases," he said.

Mr Young has already met state transport ministers, lobbied Vehicle Safety Standards and made numerous submissions to other bodies during his struggle to improve the "professionalism and image" of the industry.

"The core of the harmful situation is the intolerable number of major non-compliances of both the vehicle regulations and consumer protection provisions," he said.

Mr Young blamed self-certification which allowed manufacturers to sell caravans and camper-trailers without professional regulatory auditing or detailed inspections.

"The failure to require manufacturers to have an acceptable quality-assurance program has been the cause of undesirable inconsistencies in the production of caravans," he said.

"There is an unacceptable culture in the industry to strongly repudiate any wrongdoings by caravan manufacturers and suppliers when they are notified by their customers of defects
even major failures with their caravan.
" Read more button

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