More than its fair share of dishonest operators'
'There have been, and still
are, serious problems'
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SHIFTY caravan manufacturers have come
under fire from the founder of the independent Caravan Council of
General manager Colin Young claims the multi-billion dollar industry still
has more than its fair share of dishonest operators willing to leave
unhappy customers in the lurch.
"No one can honestly deny there have been
‒ and still are
‒ serious problems in the industry, as
confirmed by the large number of complaints and litigation cases," he
Mr Young has already met state transport ministers, lobbied Vehicle Safety
Standards and made numerous submissions to other bodies during his
struggle to improve the "professionalism and image" of the industry.
"The core of the harmful situation is the intolerable number of major
non-compliances of both the vehicle regulations and consumer protection
provisions," he said.
Mr Young blamed self-certification which allowed manufacturers to sell
caravans and camper-trailers without professional regulatory auditing or
"The failure to require manufacturers to have an acceptable
quality-assurance program has been the cause of undesirable
inconsistencies in the production of caravans," he said.
"There is an unacceptable culture in the industry to strongly repudiate
any wrongdoings by caravan manufacturers and suppliers when they are
notified by their customers of defects
‒ even major failures
‒ with their caravan."
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