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JANUARY 2020
     

 


BIG4 plea on fires

Thousands flee as fires worsen

Holiday park chains release info as deadly bushfires rage

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 TWO major holiday park chains have released information on their parks as deadly bushfires continue to rage in three states.

BIG4 Holiday Parks has urged travellers to be "fully informed" about areas they plan to visit.

The plea comes as Australia struggles through what is being called the most devastating bushfire season in living memory.

Thousands of firefighters, emergency workers and volunteers are battling blazes in NSW, SA and Victoria which have claimed at least nine lives, bringing the death toll this fire season to more than 20.

Thousands of caravanners have been forced to flee camping sites, rest areas and caravan parks as the bushfires worsened.

"Please ensure that you are fully informed about the status of bushfires in the areas that you are travelling through or visiting," BIG4 said.

It has now released a list of its NSW and Victorian holiday parks located in affected regions.

New South Wales

BIG4 Batemans Bay Beach Resort

BIG4 Batemans Bay At East's Riverside Holiday Park

BIG4 Bungalow Park on Burrill Lake

BIG4 Eden Beachfront Holiday Park

BIG4 Ingenia Holidays Broulee

BIG4 Ingenia Holidays Lake Conjola

BIG4 Merimbula Tween Waters Holiday Park

BIG4 Moruya Heads East's Dolphin Beach Holiday Park

BIG4 Narooma East's Holiday Park

BIG4 Nelligen Holiday Park

BIG4 South Durras Holiday Park

BIG4 Tathra Beach Holiday Park

BIG4 Wallaga Lake Holiday Park

Holiday Haven Culburra Beach

Holiday Haven Swan Lake

NRMA Merimbula Beach Holiday Resort

Victoria

BIG4 Whiters Holiday Village

BIG4 Waters Edge Holiday Park

BIG4 Bright Holiday Park

BIG4 Porepunkah Holiday Park
Refunds

BIG4 said it understood that many customers would  be concerned about refunds.

"Given the loss of communications with parks, all refund requests will be addressed once communications are restored and the fire risk has passed," it said.

"All BIG4 parks are required to comply with Australian consumer law regarding refunds in emergency situations. For more information see https://www.accc.gov.au/publications/travel-accommodation-an-industry-guide-to-the-australian-consumer-law.

The holiday chain said that because of present circumstances and limited communications people should refrain from contacting affected parks for non-urgent matters.

Meanwhile, Discovery Parks has released information on its parks currently affected:

Eden, NSW

Discovery Parks - Eden remains closed due to bushfire risk. We are currently awaiting advice from emergency services on the status of the property and the wider area.

If you are due to stay with us, we will be in touch later today (Sunday 5 January 2020) to provide more information.

If you are a guest who has been evacuated or has been unable to stay in recent days due to the fires, we will be in touch in due course to discuss your booking.

During this time, please avoid contacting the park as communications are limited and emergency management procedures are in place.

For up to date safety information please visit the NSW Rural Fire Service website.

Pambula Beach, NSW

Discovery Parks Pambula Beach remains closed due to bushfire risk. We are thankful that at this stage, the property has not been affected by fire and await advice from authorities.

If you are due to stay with us, we will be in touch later today (Sunday 5 January 2020) to provide more information.

If you are a guest who has been evacuated or has been unable to stay in recent days due to the fires, we will be in touch in due course to discuss your booking.

During this time, please avoid contacting the park as communications are limited and emergency management procedures are in place.

For up to date safety information please visit the NSW Rural Fire Service website.

Jindabyne, NSW

Discovery Parks Jindabyne remains closed due to bushfire risk. We are thankful that at this stage, the property has not been affected by fire and await advice from authorities.

If you are due to stay with us, we will be in touch later today (Sunday 5 January 2020) to provide more information.

If you are a guest who has been evacuated or has been unable to stay in recent days due to the fires, we will be in touch in due course to discuss your booking.

During this time, please avoid contacting the park as communications are limited and emergency management procedures are in place.

For up to date safety information please visit the NSW Rural Fire Service website.

Cancellations/refunds

Communications within affected areas are currently limited. The affected parks are currently unattended and unable to be contacted. We recognise and understand there will be questions around the re-opening of the park, refunds and cancellations. If you are due to stay with us at a property which has been evacuated, we will notify you by text and/or email when the park will be back online.

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