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Caravanning News is registered with the National Library of Australia's PANDORA archive | |||||
MAY
2021 |
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'Serious misconduct,' says ACCC Jayco ordered to pay $75,000 to RV owner who was misled on rights
CARAVAN manufacturer Jayco has been ordered
by the Federal Court to pay a penalty of $75,000 for making a false or
misleading representation to a consumer about their consumer guarantee
rights.
In a statement, Jayco
said it greatly regretted being found to have contravened Australian
consumer law in its dealings with one customer and it intended to
ensure its contravening conduct would not reoccur.
"The proposed penalty of $75,000 was noted to be considerably lower than the maximum penalty available for the contravention," it said. "The Judge ruled that Jayco's conduct was not found to be a case of systemic or repeated contravening conduct." Jayco's conduct did not amount to a "deliberate contravention" and was not undertaken with an intention to mislead or deceive, but was inadvertent, the statement said. "For over 45 years, its vision has been to produce the best caravans tailored for Australian conditions, selling over 225,000 caravans over this time. "In 2019, it was awarded Canstar Blue's first ever customer satisfaction award in the caravan/RV sector." BACK TO CARAVANNING NEWS MAIN PAGE No part of this
publication may be reproduced or transmitted without Copyright 2005
Dennis Amor |
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